We want you to be satisfied with your order. We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will incur a 45% unauthorized product return fee. To avoid this fee please follow these exchange guidelines:
Product Eligibility Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
Items not eligible for exchange: Clearance, Accessories, Adhesives, Care Products and Special Order.
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.
Exchange Fees20% exchange fees apply to all exchange item(s)
Charges required to complete exchanges are made on the credit card submitted in the original order. Balances are issued as store credits only and store credits expire 6 months from date issued.
Shipping Cost on ExchangeShipping charges will apply. We ship the same method as in the original order ONLY.
How to request and an Exchange Requests for exchange must be made within 3 business days of receipt of products. Exchange must be preauthorized by My Tresses with and RMA Number (Return Merchandise Authorization). Without an RMA the item(s) will incur a 45% unauthorized product fee.
To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:
Email exchanges@mytresses.com to request your RMA number. You will receive an email response with your RMA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response.
Exchange items must be returned to My Tresses within 5 days from receipt of the RMA number. Once My Tresses receives your exchange package, please allow up to 10 business days for the exchange process to complete.
How to Prepare Your Exchange PackageOutside of Package: The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
Send package to:
My Tresses
Atten: Exchanges
12101 N Mac Arthur Blvd., Suite A 181
Oklahoma City, Oklahoma 73162-1800
Store CreditsCredits are issued as store credit only. Store credit is valid for the purchase of any product(s) on My Tresses. We do not issue any cash, check, or credit card refunds. Store credits expire 6 months from date issued.
